Customer service

To confirm your order and start the purchase process, you must pay an advance of 30% of the order amount.

Once you have ordered the house and paid the advance, the remaining amount must be paid before the house is delivered to the location you specify. The amount payable depends on the advance already paid.

The final payment must be made by bank transfer and received no later than 1 day before the agreed transport date.

Secure payment methods

• You will receive a confirmation e-mail with clear instructions and payment details.
• You can pay online or at your bank branch.
• Your order will be confirmed once the advance payment or full payment has been received.

Returns

• You can cancel your order before delivery or within 14 days of delivery. You will be refunded the advance payment or the full order amount (depending on the amount paid), excluding delivery costs.
• Please note that the advance payment made for bespoke products is non-refundable.

You can find more information about refunds on our Returns page.

If you would like to know more about this topic, please read the Terms and Conditions of Sale. If you need clarification on any aspect of the payment process, we will be happy to answer your questions: info@sodnamis.lt

• Products in stock: 1 to 3 weeks.
• Products not in stock: 4 to 8 weeks.
• Bespoke projects: 6–10 weeks.
• Important: delivery times may vary depending on the season, so it is best to check with our sales team.

Arranging delivery

• We will set the delivery date once the final payment has been received.
• Your product will be delivered to the location you specify. If it is too difficult to reach, we will indicate the nearest possible delivery point.

Unloading the house

Unloading by crane lorry is not included in the transport price. Select this service if you would like us to carry it out, or you can arrange it yourself.

Hard-to-reach locations

• We can deliver your order to hard-to-reach locations. To help us assess how difficult the delivery will be, send us photos and/or videos and mark the location on Google Maps.
• Deliveries to hard-to-reach locations may incur additional costs.

• All products come with a 5-year warranty.
• 2-year warranty on windows, doors and all accessories, unless the manufacturer specifies a longer warranty period.

Warranty conditions

Our warranty will not apply if:

• The base used for installation was unsuitable: all structures must be installed on a solid, level base, following the exact, unique dimensions of each cabin.
• The customer or a third-party assembly service did not install the product in accordance with the assembly instructions supplied with the purchase.
• The product was altered or modified in any way after delivery.
• Immediately after working the timber (cutting or drilling), the timber was not treated with an approved end-grain treatment.
• The product was not treated after assembly (both inside and outside) and was not coated once a year (both inside and outside) with an 80–120 micron layer of preservative or oil-based paint.
• After assembly, the structure was at some point in close contact with a plant, tree or external wall. In this case moisture can penetrate the timber and damage it.
• The mineral wool or cladding boards failed or were installed incorrectly, allowing moisture to get in and build up.
• The product was not installed within two months of the delivery date.
• The product was not stored in a dry place before assembly.
• The hinges were not adjusted when the doors or windows expanded/contracted due to the natural properties of timber.
• The product was poorly ventilated: indoor humidity must not exceed 50%.
• Force majeure occurred (e.g. flood, storm or fire).

Please note that timber is a natural product and may change – for example move, warp, crack or split – especially in adverse weather conditions. However, this will not affect the strength of the product, so these natural phenomena are not covered by the warranty.

Before the house is delivered:

If at any time after ordering one or more of our standard products you change your mind, you can cancel the contract with us and get back the amount you paid.

After the house is delivered:

Within 14 days of receiving the house, you can return it and get your money back (excluding shipping costs).

A refund and return of the goods is possible in the following cases:

• If you ordered a standard product.
• If significant changes were made to the product or its price after the order was placed.
• If the product is faulty and was delivered by mistake.
• If you have changed your mind and want to return the product under the General Consumer Protection Act.

In any of these cases, if you want to start the returns process, contact us by e-mail and send us a copy of the invoice.

Returns of custom products

Important! Please note that in the case of bespoke or modified products, you will not be able to exercise the right to cancel the contract within 14 days of receiving the product and get your money back. The 30% deposit already paid will not be refunded if the product has already been manufactured or production has started.

Refund of shipping costs

• A customer who wants to return the product(s) purchased and get a refund must arrange return transport to the warehouse. If you would like us to arrange the transport of the product back, the cost will be double the original shipping price.
• If the product is returned without a valid reason, the customer is responsible for covering the original delivery costs (if delivery was not free). Shipping costs will not be included in the amount refunded.

Refund conditions

• No more than 14 days have passed since the product(s) were delivered.
• The product must be returned in good condition, unassembled, in the same packaging in which it was delivered. Once we receive the returned product, we will inspect and assess it carefully.
• You must ensure that the returned product(s) are properly packed so that no parts are damaged or lost in transit.

Receiving your refund

• If the shipment is returned in proper condition, we will refund the full price paid for the product(s).
• The refund will be made using the same method you used to pay, unless both parties agree otherwise.
• The refund will be made within 14 days of the day we receive or collect the product or, if earlier, the day you provide us with proof that you have returned the product.
• If the order was cancelled before delivery, the refund will be made within 7 days of the day the order was cancelled.

If you have decided to build the cabin yourself, Sodnamis will provide you with all the technical drawings of the cabin and help you build it. All our products are labelled so that you can carry out the construction work more easily yourself.

Before deciding to build the cabin yourself, consider the following questions:

• Do you have enough experience in building wooden structures?
• Do you have the right tools?
• Do you have the fixings (nails, screws, wood screws, plates, etc.)?
• Are you prepared for physical work involving lifting heavy loads?

If you decide to build the cabin yourself, be aware that the manufacturer’s warranty will apply until the cabin construction is completed (as the overall durability of the structure depends directly on the quality of the construction work).

If you decide to save time and effort in erecting the wooden building you have purchased and turn to Sodnamis.lt, you will receive the following standard services:

• Unloading, acceptance and inspection of the house.
• Construction work using our own equipment, including all external and internal walls of the cabin, according to the plans and project drawings.
• Installation of windows, external and internal doors.
• Installation of shutters (if included in the project).
• Installation of the roofing (purchased from Sodnamis©).
• All installation accessories (nails, bolts, wood screws, plates, etc.).
• Training on how to adjust the windows, doors and posts.

Installation price

The price depends on the model: some models are more complex than others and require more parts or more timber. Our sales manager will give you the assembly price when you contact us.

Service provider

The specialists who provide the service are our external partners, with whom we have worked for many years. They have earned our trust and we sincerely recommend their services. In addition, the assembly service comes with a 2-year warranty.

Installation time

Installation of small and medium-sized structures (up to 25 m²) usually takes 1 to 3 days, while larger structures can take up to several weeks. Every case is different, so the assembly time may vary depending on factors such as the complexity of the product, the accessories purchased and so on.

Preparing for installation

• You need to choose a day when you can be on site.
• Make sure water, electricity and a toilet are available.
• Models taller than 4 m require scaffolding, which may also be required by local regulations.
• Materials must not be placed more than 15 m from the building’s foundations.